What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand whenever you need it.
Our Pet Care Philosophy
We proudly serve pets in Thornhill. We are committed to providing veterinary services to you and your pet with the care you deserve.
We are dedicated to preventative care, client education, and providing comprehensive veterinary care to Thornhill pets.
Clinic FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our clinic FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, and most major credit cards.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs urgent care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We currently only take care of small domestic pets such as cats and dogs.
- Can I fill out a new patient form online?
Yes! Follow the link below to fill out the New Patient Form before your pet's appointment.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.